Key Finding
Portfolio managers have significant unmet needs for tooling. Current practice relies on manual effort (Excel, reporting cycles, personal relationships), creating bottlenecks and missed opportunities. There is a clear design space for portfolio management systems, with different approaches suited to different portfolio types and organizational contexts.
Current State: Manual & Labor-Intensive
How Portfolio Managers Currently Work
- Personal relationships: Core to portfolio oversight; informal networks of communication
- Excel sheets: Primary tool for tracking and analysis
- Periodic reporting cycles: Regular reporting to leadership (monthly, quarterly)
- Time allocation: Significant time spent creating reports with data and visuals about projects and progress
Information Gaps
- Limited visibility into portfolio-wide patterns
- Reporting is labor-intensive and often out of date
- Lessons from past projects are not systematically captured or accessible
- Portfolio-level strategic alignment is manual and informal
Design Space: Portfolio Management Tooling
Level 1: Portfolio Health Dashboard (Helicopter View)
Core needs:
- Phase tracking: Which projects are in which phase
- Health assessment: Which projects are healthy and which are at risk
- Overlap detection: Where there is duplication or overlap in problem-solving
- Capacity allocation: Where capacity is allocated and where it is misallocated
Benefits:
- Single view of portfolio status
- Quick identification of problems requiring attention
- Data-driven portfolio decisions
Level 2: Automated Monitoring & Escalation
Example: Novum’s Jira-based system (Marijn)
Components:
- Automated notifications: Alert when projects stall in same phase too long
- Monthly status narratives: Structured input from team members on progress and issues
- Escalation protocols: Clear protocols for flagging and escalating issues
- Activity tracking: Visibility into team engagement and participation
Benefits:
- Early detection of problems
- Consistent status information without manual report creation
- Clear escalation paths for issues
Level 3: Lessons-Learned Database
Current gap:
- Portfolio managers cannot easily ask “have we done this before?”
- Lessons from past projects remain hidden in old files
- Requires archaeological expedition through company history
Opportunity:
- Searchable database of lessons learned across projects
- Structured capture of what worked, what didn’t, and why
- Enable peer learning and pattern recognition across portfolio
Benefits:
- Avoid repeating mistakes
- Build on proven approaches
- Reduce reinvention and rework
Advanced: Challenge Portfolio Approach
Ambitious Information Architecture
RWS Example (Sonja’s approach): Rather than organizing portfolio around projects being worked on, organize around challenges and opportunities being addressed (opgave portfolio).
Model:
- Bottom-up problem signals: Problems and needs surfaced by teams and stakeholders
- Top-down strategy: Strategic priorities set by leadership
- Synthesis: Create map of what matters (challenges/opportunities) and what is being done about each
Information needs:
- What are the key challenges our organization faces?
- Which challenges are being actively worked on?
- Which challenges have no one addressing them?
- Where are we duplicating effort on similar challenges?
- Where is our strategic investment most needed?
Benefits:
- Portfolio organized around outcomes (solving problems) rather than projects (activities)
- Clear visibility into gaps between strategic priorities and resource allocation
- Better ability to identify and redirect resources to highest-priority challenges
- More strategic portfolio management
Portfolio Types & Information Architecture
Different portfolio contexts require different information architectures:
Project-Focused Portfolio (most common)
- Projects organized by theme or phase
- Emphasis on: health, risk, progress, resource allocation
- Tool: Automated dashboard with project tracking
Challenge-Focused Portfolio (emerging need)
- Challenges/opportunities organized by strategic theme
- Emphasis on: problem landscape, coverage, strategic alignment
- Tool: Challenge map with problem/solution correlation
Platform Opportunities
1. Portfolio Dashboard
- Helicopter view with project phases, health, risk, capacity
- Automated health indicators
- Drill-down to project level
- Suitable for: all portfolio types
2. Automated Monitoring
- Phase stalling alerts
- Team participation tracking
- Monthly status narrative collection
- Escalation workflow
- Suitable for: project-focused portfolios
3. Lessons-Learned Repository
- Searchable database of past project learnings
- Structured capture: what, why, result, applicability
- Tagging and cross-referencing
- Suitable for: all portfolio types
4. Challenge Portfolio Mapping
- Visualization of challenge landscape
- Problem-solution correlation
- Strategic alignment mapping
- Gap analysis (unaddressed challenges)
- Suitable for: strategic portfolio management
Related Insights
- Signal detection: portfolio managers value signal detection over data volume
- Three structural collaboration modes emerge across practice
- Facilitator role is multifaceted and highly demanding