Role Title: Potential Contributor
Decision Authority: end-user
Job Statement
When looking for ways to contribute my expertise to cross-organizational initiatives, I want to discover relevant collaborations, understand the community, and easily join, so I can find the right place to make a difference without needing to know the right person.
Goals
- Find places where my specific skills could be valuable
- Discover initiatives that match my expertise and interests
- Understand the community and network before committing
- Join initiatives with minimal friction
- See relevant events and activities
- Ask questions before fully engaging
- Get to know the people and see the network
Frustrations
- Hard to find out what initiatives exist and which need my expertise
- No clear way to join — requires knowing the right person
- Cannot assess the community or its activity level before joining
- Information about collaborations is scattered across websites and newsletters
Workarounds
- Relying on personal network for introductions
- Attending conferences to discover initiatives
- Browsing organizational websites for collaboration announcements
Context Triggers
- Looking for meaningful professional engagement beyond own organization
- Hearing about an initiative through word of mouth
- Receiving a newsletter or event invitation
Tools Currently Used: LinkedIn, Email, Organizational intranets
Empathy Notes
Potential contributors want to make a difference but are time-constrained. They need to quickly assess whether an initiative is worth their engagement. The barrier to entry must be low, and the value of participating must be visible before they commit. They are browsing from the outside — the community must feel alive and welcoming.
Instances
| Instance | Segment |
|---|---|
| potential-contributor-nl | public-sector-innovation-center-nl |